Terms & conditions

About these terms

These terms apply to your use of this website and to any order you place with Everypaw Supply Co. (“we”, “us”). By using the site or placing an order, you agree to them. We may update them from time to time; the version in force is the one published when you order.

Ordering

• • Placing an order is an offer to buy. Your order is accepted when we send you a confirmation email — that's when the contract is formed.
• • We may decline or cancel an order (for example if an item is out of stock or mispriced). If we do, we'll tell you and refund anything you've paid in full.
• • You must be at least 18 to place an order.

Prices & payment

• • Prices are in pounds sterling (GBP) and include VAT where applicable. Delivery is charged separately and shown at checkout.
• • We take reasonable care to price correctly, but if a clear pricing error slips through, we'll contact you before dispatch to confirm or cancel.
• • Payment is taken securely at checkout via Stripe. We never see or store your full card details.

Delivery

We currently deliver to the UK only. Delivery costs and estimated dates are shown before you pay and on our delivery information page. Delivery estimates are guides, not guarantees; risk in the goods passes to you on delivery.

Returns, refunds & your statutory rights

You have the right to cancel most orders within 14 days under the Consumer Contracts Regulations, and your rights under the Consumer Rights Act 2015 (that goods are as described, fit for purpose and of satisfactory quality) always apply. Full details, including exceptions for hygiene items and digital downloads, are on our delivery, returns & refunds page. Nothing in these terms affects your statutory rights.

Product information

We describe our products as accurately as we can, but colours and sizes may vary slightly. Our products are everyday pet supplies, not veterinary treatments — for any health concerns, please speak to your vet.

Acceptable use & intellectual property

The content on this site (text, images, branding and design) belongs to us or our licensors and is for your personal use only. Please don't copy, resell or misuse it, or use the site in any unlawful way.

Liability

We don't exclude or limit our liability where it would be unlawful to do so (including for death or personal injury caused by our negligence, or for fraud). Otherwise, our liability is limited to the price of the products you bought, and we aren't responsible for losses that weren't reasonably foreseeable.

Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your local courts.